Frequently Asked Questions
Product & Routine Questions
Q: How do I know which products are right for my skin type?
A: Each product page features a detailed breakdown of skin compatibility. For personalized advice, you can view our Ingredients page or contact our team for a tailored recommendation.
Q: Are your products safe for sensitive skin?
A: Yes. Our formulas prioritize clean science and are completely free from parabens, sulfates, and harsh synthetic dyes. If you have hyper-sensitive skin, we always recommend performing a quick 24-hour patch test on your inner arm.
Q: Where are Primocaro products manufactured?
A: Our product concepts bridge classic Italian traditions with modern science. Our premium formulations and botanicals are sourced from heritage suppliers globally and packaged to meet strict luxury cosmetics regulations.
Order & Shipping Questions
Q: Can I change or cancel my order after placing it?
A: Because our fulfillment system processes orders immediately to ensure rapid delivery, changes or cancellations can only be made within 1 hour of placing the order. Please email support@primocaro.com urgently if you need to make adjustments.
Q: Do you ship internationally?
A: Yes, we offer secure worldwide shipping. International shipping rates and delivery times are dynamically calculated at checkout based on your destination country.